Failed Payment Recovery & Dunning

Failed payments are one of the biggest hidden revenue leaks in SaaS. Every month, expired credit cards, insufficient funds, and bank declines silently cancel subscriptions and kill one-time charges your customers intended to pay. This is involuntary churn, and it can account for 20% to 40% of your total churn without you even noticing.

The dunning process is how you recover those failed payments. It combines smart payment retries, targeted email sequences, and card update flows to bring that lost revenue back. Done well, dunning recovers 50% to 70% of failed payments automatically. Done poorly, or not at all, you're leaving thousands of dollars on the table every month.

This pillar covers everything SaaS founders need to know about failed payment recovery. You'll find guides on the dunning process and how it works, best practices for dunning emails that actually get customers to update their payment methods, strategies for handling Stripe failed payments, and comparisons of the best dunning software. Whether you're relying on Stripe's default retry logic or looking for a dedicated recovery tool, these articles will help you stop the revenue bleed and protect your MRR.